About The Management Institute

We are a successful, highly professional organisation. We offer excellent customer service, a superior product in all our training courses and a friendly and fun training style. We have built a reputation for reliability and for achieving positive training outcomes.

The Management Institute is able to deliver training which is customised to meet corporate client workplace requirements whilst catering for the individual student's learning needs.

The Management Institute Code of Practice below specifies our organisations commitment as an RTO and to provide excellence in Training and Assessment, whilst operating within the Australian Quality Training Framework.

The Management Institute

CODE OF PRACTICE

Quality Commitment

• The Management Institute is committed to meeting the Registered training organisation requirements for quality by:
• Providing clients with the most cost-effective delivery of training and services to assist them to meet their desired outcomes
• Improving our training and assessment services through open consultation and collaboration with our clients, and other stakeholders.
• Benchmarking our training and assessment materials against other standards to ensure consistency and currency of our materials and processes.
• Promoting the desire to learn by encouraging ongoing professional development of our staff and students.
• Continued commitment to The Management Institute's Continuous Improvement Plan.

Legislative Requirements

• The Management Institute will meet at all times all legislative requirements of State and Federal Governments.

Access and Equity

• All of The Management Institute's staff, students and contractors will be treated in an ethical and responsible manner. We will also ensure our operating environment at all times complies with legislative requirements.

Management and Administration

• The Management Institute has policies and management strategies that ensure sound financial and administrative practices. The Management Institute guarantees the organisation's sound financial position and safeguards student fees until used for training/assessment. We have a Refund Policy that is fair and equitable. Student records are managed securely and confidentially and are available for student perusal on request. The Management Institute has adequate insurance to cover its scope of operations.
• The Management Institute markets our vocational educational and training products with integrety, accuracy and professionalism, avoiding vauge and ambiguous statements. in the provision of information, no false or misleading comparisons are drawn with any other training organisation or training product.

Client Service

• Our student information will ensure that all charges are known to students before enrolment.
• Our course content and assessment procedures are explained and that relevance to the workplace is outlined.
• Training and Assessment.
• All of The Management Institute's Trainers and Assessor have the appropriate qualifications and experience to deliver the training and facilitate the assessment relevant to the scope of registration.
• Assessment conducted by The Management Institute's assessors meet the National Assessment Principles (including recognition).
• The Management Institute is committed to ensuring adequate facilities, equipment and training materials are provided to meet students desired outcomes.
• The Management Institute will only issue AQF qualifications within the scope of registration.
• The Management Institute is committed to transitioning to a review training package within its scope of registration within 12 months of its publication.

Information and Support Services

• The Management Institute will provide students with timely and accurate details of course information, costs, refund policy, competency standards, learning outcomes, assessment criteria, assessment results and complaints procedures and avenues of appeal.

Complaints Procedures and Avenues of Appeal

• The Management Institute will provide student support services that include full support during the course, including (where appropriate) telephone counselling and a fax service for the submission or return of assignments.
• The Management Institute is committed to quality service and foucusing on continuous improvement. We value feedback from students, staff and our clients.

• The Management Institute agrees to participate in external monitoring and audit processes requires to maintain its RTO compliance.

• The Management Institute will honour all guarantees outlined in this Code of Practice. We understand that if we do not meet the obligations of this code or supporting regulatory requirements, we may have our registeration as an Registered Training Organisation withdrawn.